Terms & Conditions

Introduction & Agreement

Welcome to Tasran Digital Solutions ("Company," "we," "our," "us," or "Tasran"). These Terms & Conditions ("Terms," "Agreement," or "ToC") form a legally binding agreement between you ("Client," "User," "you," or "Customer") and Tasran Digital Solutions regarding your use of our website, services, software products, and digital solutions.

These Terms apply to all customers, whether you are an individual, small business, enterprise organization, or government entity.

1. Services Overview

1.1 What We Offer

Tasran Digital Solutions provides comprehensive software development and digital services, including:

• Mobile Application Development: Native and cross-platform mobile apps for iOS, Android, and hybrid platforms
• Custom Software Engineering: Tailored web applications, backend systems, and enterprise solutions
• UI/UX Design & Development: User interface design, user experience research, and interactive design
• Business Application Solutions: Enterprise systems, integrations, API development, and automation
• Maintenance & Technical Support: Ongoing software maintenance, updates, patches, and troubleshooting
• Cloud Architecture & Infrastructure: Scalable hosting, deployment, and cloud security solutions

1.2 Scope of Services

Services are provided according to the specific project scope, statement of work (SOW), or service agreement executed between you and Tasran Digital Solutions. Requests beyond the defined scope will be considered out-of-scope and may incur additional fees.

1.3 Service Availability

While we strive to maintain high availability and reliability, we do not guarantee 100% uptime or uninterrupted access to our services. We will make commercially reasonable efforts to maintain service quality and resolve issues promptly.

2. User Responsibilities & Conduct

2.1 Account & Access

If you create an account or receive access credentials to our services:

• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately if unauthorized access occurs
• You are liable for activities conducted using your account
• You may not share or transfer access without prior written consent

2.2 Acceptable Use

You agree NOT to use our services for:

• Illegal activities or content that violates applicable laws
• Harassment, threats, abuse, or discrimination
• Distribution of malware, viruses, or harmful code
• Unauthorized access or hacking attempts
• Intellectual property infringement or copyright violations
• Spam, phishing, or fraudulent activities
• Reverse engineering or unauthorized security testing
• Excessive resource consumption that impacts service for others

2.3 Violation Consequences

Violations of acceptable use policies may result in:

• Immediate suspension or termination of services
• Account lockdown and data retention
• Legal action and liability for damages
• Reporting to law enforcement if necessary

3. Intellectual Property Rights

3.1 Custom Development Ownership

For custom software development projects:

• Upon full payment, all custom source code, designs, and deliverables created specifically for you become your exclusive property
• You receive full ownership rights to use, modify, and distribute the developed software
• We transfer all intellectual property rights and deliver complete documentation

3.2 Tasran IP & Tools

The following remain Tasran Digital Solutions' exclusive intellectual property:

• Pre-existing code, tools, frameworks, and methodologies
• Website content, branding, logos, and marketing materials
• Processes, systems, and internal methodologies
• Templates and reusable components (unless explicitly transferred)

3.3 Third-Party Components

Developed software may incorporate third-party open-source or commercial components subject to their respective licenses (MIT, Apache, GPL, etc.). You are responsible for compliance with these licenses. We provide license documentation with all deliverables.

3.4 Your Content

You retain all rights to content, data, and materials you provide (text, images, business data). You grant us permission to use this content solely for developing your software and providing services.

3.5 Copyright & Trademark

Tasran Digital Solutions respects intellectual property rights. We will not knowingly incorporate infringing content. You are responsible for ensuring all materials you provide do not violate third-party rights.

4. Payment Terms & Billing

4.1 Payment Requirements

By engaging our services, you agree to:

• Pay all invoiced amounts according to terms (typically net 30 days)
• Provide accurate billing and payment information
• Authorize charges to your specified payment method
• Resolve any billing disputes within 30 days of invoice date

4.2 Pricing & Quotes

Our quotes are valid for 30 days. Prices may change without notice. Formal service agreements lock pricing for the specified contract period. Additional work beyond scope is billed separately at prevailing rates.

4.3 Payment Methods

We accept payments through secure, authorized payment gateways including PayHere, bank transfers, credit cards, and other methods specified in the invoice. All transactions are encrypted and secure.

4.4 Late Payments

Payments not received by the due date may result in:

• Late payment fees (if specified in agreement)
• Interest accrual on outstanding balances
• Service suspension until payment is received
• Collection proceedings or legal action

4.5 Taxes & Expenses

You are responsible for any applicable taxes, VAT, GST, or other levies on our services. Out-of-pocket expenses (travel, third-party tools, hosting) may be reimbursed at cost plus reasonable markup.

5. Limitation of Liability

5.1 Liability Disclaimers

5.2 Limitation of Damages

To the maximum extent permitted by applicable law:

• Tasran's total liability is limited to the amount paid for the specific service or project (up to 12 months of fees)
• We are NOT liable for indirect, incidental, consequential, or punitive damages
• We are NOT liable for lost profits, lost revenue, data loss, or business interruption
• These limitations apply even if we have been advised of the possibility of such damages

5.3 Technical Issues

Tasran is not liable for:

• Third-party platform or API outages or changes
• Internet connectivity issues or network failures
• User misconfiguration or misuse of software
• Unauthorized third-party access or hacking
• Natural disasters, security breaches beyond reasonable control

6. Warranties & Disclaimers

6.1 Our Warranty

We warrant that:

• Services will be performed in a professional, workmanlike manner
• Deliverables will comply with agreed-upon specifications (within the project scope)
• We maintain reasonable security practices to protect your data

6.2 Warranty Exclusions

Warranties do NOT apply to:

• Issues caused by client-provided materials or specifications
• Services modified or altered by parties other than Tasran
• Incompatible third-party tools or integrations
• Non-compliance with our documentation or requirements

6.3 Warranty Period

Project warranties are valid for 30 days from delivery. Subscription services are warranted for the active subscription period. After warranty expiration, support and maintenance are billed separately.

7. Confidentiality & Data Protection

7.1 Confidential Information

Both parties agree to maintain strict confidentiality of non-public information disclosed during business engagement. Confidential information includes:

• Business plans, strategies, and financial information
• Technical specifications and architecture details
• Client lists, contact information, and trade secrets
• Communications and discussions marked confidential

7.2 Data Security

Tasran implements industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, we cannot guarantee absolute security against all threats.

7.3 Permitted Disclosures

We may disclose confidential information when:

• Required by law or court order
• Necessary to prevent illegal activity
• Information becomes publicly available through no fault of ours
• You provide written consent

7.4 Compliance with Privacy Laws

We comply with applicable data protection regulations including GDPR, CCPA, and local privacy laws. See our Privacy Policy for complete details.

8. Indemnification

8.1 Client Indemnity

You agree to indemnify and hold Tasran Digital Solutions harmless from any claims, damages, or expenses arising from:

• Content or materials you provide that infringe third-party rights
• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Claims by third parties regarding your use of deliverables

8.2 Tasran Indemnity

Tasran agrees to indemnify you from claims that our original work infringes third-party intellectual property rights (subject to our liability limitations).

8.3 Indemnification Procedures

The indemnified party must provide prompt written notice of claims and cooperate in defense. The indemnifying party controls defense and settlement.

9. Termination & Cancellation

9.1 Termination by Mutual Agreement

Either party may terminate services by mutual written agreement at any time.

9.2 Termination by Client

You may cancel services with written notice. Termination terms depend on service type:

• Custom Projects: You pay for all completed work through cancellation date
• Subscriptions: 30-day notice required; service continues through billing period
• SaaS Services: Immediate cancellation; data is retained per agreement

9.3 Termination by Tasran

Tasran may terminate services:

• For material breach of Terms not cured within 15 days written notice
• For non-payment of invoices due for 30+ days
• For violations of acceptable use policies
• If services become illegal or impossible to provide

9.4 Post-Termination Obligations

Upon termination:

• All outstanding invoices remain payable
• We deliver completed work and provide reasonable transition support
• Access to services is terminated immediately
• Data is retained and deleted per Privacy Policy

10. Dispute Resolution

10.1 Informal Resolution

If disputes arise, the parties agree to work in good faith to resolve them through direct communication and negotiation.

10.2 Formal Dispute Process

If informal resolution fails:

• Step 1: Either party sends written notice of dispute specifying the issue and desired resolution
• Step 2: Parties meet (virtually or in-person) to discuss resolution
• Step 3: If unresolved after 30 days, escalate to mediation or arbitration

10.3 Governing Law

These Terms are governed by the laws of the jurisdiction where Tasran Digital Solutions is registered, without regard to conflict of law principles. You submit to the exclusive jurisdiction of courts in that location.

10.4 Arbitration

Disputes may be resolved through binding arbitration according to applicable rules, avoiding litigation where possible.

11. Changes to Terms

11.1 Modifications

Tasran reserves the right to modify these Terms at any time. Significant changes are communicated to active clients. Continued use of services following changes constitutes acceptance of updated Terms.

11.2 Notice of Changes

We provide reasonable notice of material changes (typically 30 days). If you disagree with changes, you may terminate services.

12. General Provisions

12.1 Entire Agreement

These Terms, along with any executed service agreements and policies, constitute the entire agreement between you and Tasran. Prior agreements, understandings, and communications are superseded.

12.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

12.3 Waiver

Failure to enforce any term does not constitute waiver of that provision or other provisions.

12.4 No Third-Party Beneficiaries

These Terms benefit only Tasran and the Client. No third parties have rights under this agreement.

12.5 Assignment

You may not assign these Terms or delegate obligations without Tasran's written consent. Tasran may assign with notice to you.

12.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, wars, pandemics). The non-performing party must notify the other promptly and make reasonable efforts to resume performance.

13. Contact & Support

13.1 Questions & Support

If you have questions about these Terms or our services:

13.2 Legal Notices

Legal notices to Tasran must be sent in writing to the email address above or physical address (if applicable). Notices are effective when received.

14. Acknowledgment & Acceptance

Thank you for choosing Tasran Digital Solutions for your software development needs. We are committed to delivering exceptional services and maintaining professional, transparent relationships with our clients.