Return & Refund Policy

Introduction

Thank you for choosing Tasran Digital Solutions for your software development and digital services needs. We are committed to delivering high-quality, professional solutions that meet your business requirements. This Return & Refund Policy outlines the terms and conditions regarding refunds, returns, cancellations, and service modifications.

Please read this policy carefully to understand your rights and our processes. By engaging our services or making a purchase, you agree to the terms outlined in this policy.

1. Custom Software Development & Project Services

1.1 Non-Refundable Deliverables

Tasran Digital Solutions provides bespoke, custom software development services that are tailored specifically to your unique business requirements, specifications, and project scope. Because these services involve significant custom development effort, specialized expertise, and deliverables created exclusively for your project:

This includes but is not limited to:

• Custom mobile application development (iOS, Android, cross-platform)
• Web application development and backend systems
• UI/UX design and interface development
• Business application solutions and integrations
• Source code, documentation, and deliverables
• Architecture design and system consultation
• Completed project phases and milestones

1.2 Project Payment Terms

We typically structure projects using milestone-based payments:

• Initial Payment: Due at project commencement or contract signing
• Milestone Payments: Due upon completion and approval of specific project phases
• Final Payment: Due upon final delivery and project acceptance

1.3 Client Satisfaction & Revisions

We are committed to your satisfaction. Project estimates typically include a reasonable number of revision rounds (usually 2-3 rounds per milestone). If you are not satisfied with deliverables before milestone sign-off:

• We will work with you to make reasonable revisions and improvements
• Revisions must be requested before formal milestone acceptance
• Unlimited revisions may incur additional development fees
• Once you formally approve and sign off on a milestone, we cannot provide refunds

2. Service Cancellation Policies

2.1 Project Cancellation by Client

If you decide to cancel a custom development project before completion, you have the right to do so with written notice to tasran.digi@gmail.com.

2.2 Cancellation Terms & Responsibilities

• Payment Obligation: You are responsible for paying all work completed up to the date of cancellation notice
• Partial Refunds: If a project is cancelled mid-way, you will owe payment only for completed milestones and work in progress at the time of cancellation
• Intellectual Property: Upon full payment, all completed work and source code becomes your property
• Deliverables: We will provide all completed deliverables, documentation, and source code upon payment settlement

2.3 Cancellation Request Process

1. Send written cancellation notice to tasran.digi@gmail.com
2. Include project name, reference number, and effective cancellation date
3. We will calculate final amount due for work completed
4. Settlement of outstanding balances is required before final deliverable transfer
5. Processing typically takes 5-7 business days

3. Subscription & Maintenance Services

3.1 Subscription Services

Tasran Digital Solutions offers recurring subscription services for software maintenance, technical support, and managed services:

• Monthly maintenance & support subscriptions
• Software-as-a-Service (SaaS) subscriptions
• Managed hosting and infrastructure services
• Premium technical support packages

3.2 Subscription Cancellation

You may cancel any subscription service at any time by providing 30 days written notice (unless otherwise specified in your service agreement):

• Cancellation effective at the end of the current billing cycle
• No refunds for partial billing periods (subscriptions continue through end of paid period)
• Early termination may incur applicable exit fees if specified in agreement
• Send cancellation requests to tasran.digi@gmail.com

3.3 Refund Eligibility for Subscriptions

Refunds for subscription services are handled as follows:

• Current Billing Cycle: No refunds for unused time in current billing period
• Annual Plans: Cancellation provides service through end of annual term; no pro-rata refunds
• Service Issues: If technical issues prevent normal service use, we may offer service credits or partial refunds at our discretion
• Billing Errors: We will correct billing errors and issue refunds promptly

4. Service Issues & Technical Support

4.1 Technical Defects & Quality Issues

We stand behind the quality of our work. If delivered software contains technical defects or fails to meet agreed-upon specifications:

• Notify us in writing within 14 business days of delivery
• Provide detailed description of the issue and steps to reproduce
• We will investigate and provide technical adjustments at no additional cost
• Resolution typically occurs within 10-15 business days (depending on severity)
• Critical production issues receive priority support

4.2 Support Response Times

4.3 Out-of-Scope Modifications

Changes, features, or modifications beyond the original project scope are considered out-of-scope and will incur additional development fees. These are quoted and billed separately from the original project.

5. Billing Disputes & Corrections

5.1 Billing Error Disputes

If you identify a billing error or discrepancy:

• Contact us within 30 days of the billing date
• Provide invoice number, amount, and reason for dispute
• We will investigate and respond within 10 business days
• If billing error is confirmed, we will issue refund or credit

5.2 Duplicate Charges

If you are charged multiple times for the same service, we will:

• Issue full refunds for duplicate charges
• Process refunds within 5-7 business days
• Provide documentation of corrected charges

5.3 Refund Methods

Refunds will be issued to the original payment method:

• Credit Card/Payment Gateway: Refund typically processes within 5-10 business days
• Bank Transfer: Refund typically processes within 7-14 business days
• Service Credit: Applied to future invoices immediately

6. Payment Gateway Compliance

6.1 PayHere & Third-Party Processors

Tasran Digital Solutions processes payments through authorized payment gateways, including PayHere and other compliant processors. All payment disputes follow the dispute resolution procedures established by the payment processor.

6.2 Chargeback Procedures

If you initiate a chargeback through your payment provider:

• We will cooperate fully with the dispute investigation
• We may request proof of delivery and service completion
• Chargebacks for completed and delivered services may result in service termination

6.3 Payment Terms

Payment is due according to the terms specified in your service agreement (typically net 30 days for invoiced services). Late payments may result in:

• Service suspension until payment is received
• Late payment fees (if specified in agreement)
• Escalation to accounts receivable procedures

7. Intellectual Property & Deliverables

7.1 Ownership Upon Payment

Upon completion of payment for custom development services:

• All developed source code becomes your property
• All custom designs and deliverables are transferred to you
• Documentation and technical specifications are provided
• You receive exclusive rights to use the delivered software

7.2 Third-Party Components

Developed software may incorporate third-party libraries, frameworks, and components licensed under open-source or commercial licenses. These components remain subject to their original licenses.

7.3 Pre-Existing IP

Any pre-existing intellectual property, tools, frameworks, or methodologies owned by Tasran Digital Solutions remain our property and may be used in other projects (unless confidentiality agreements specify otherwise).

8. Return Policy for Physical Products

Tasran Digital Solutions primarily provides digital services and software. We do not typically ship physical products. If any physical items (hardware, devices, or media) are provided as part of a service package, standard hardware return procedures apply.

8.1 Hardware Returns

If hardware is defective:

• Report issues within 14 days of receipt
• We will arrange replacement or repair
• Return shipping instructions will be provided

9. Disputes & Resolution Process

9.1 Dispute Notification

If you have a dispute regarding refunds, services, or deliverables:

9.2 Escalation & Arbitration

If disputes cannot be resolved through our standard process, parties may pursue:

• Mediation through a neutral third party
• Arbitration according to applicable jurisdiction
• Legal proceedings as a last resort

9.3 Timeline & Documentation

Maintain documentation of all communications, invoices, and deliverables. This facilitates faster dispute resolution.

10. Policy Changes & Updates

Tasran Digital Solutions reserves the right to modify this Return & Refund Policy at any time. Changes take effect immediately upon posting. Ongoing service agreements will follow the policy in effect at the time of service initiation unless modified by mutual written agreement.

11. Contact Us

For refund requests, disputes, or questions about this policy, please contact:

12. Acknowledgment

By engaging Tasran Digital Solutions for software development, custom projects, or subscription services, you acknowledge that you have read and understood this Return & Refund Policy. You agree to the terms outlined herein. If you have questions before proceeding with services, please contact us at tasran.digi@gmail.com.